Course Booking Terms and Conditions:

Cancellation Policy:

If you choose to cancel any booking, up to 7 full business days prior to your course start date, you will receive a refund LESS a $60.00 flat fee per booking to cover administration and incoming/outgoing transaction fees that we incur.
(There are strictly NO refunds given for cancellations within 7 business days of course commencement. You will forfeit the fee 100% - no exceptions.)

Rescheduling a course:

If you need to reschedule a course, we require a minimum of a full 7 business days notice - you can move ahead to another course in this situation. No fee is applicable to reschedule. Any booking within 7 days of commencing CANNOT be rescheduled as it is hard to fill the vacancy with little notice. There is no refunds offered for this situation, you must attend the chosen dates. If you make a booking with us by error (we are NQ Ride Motorcycle Training) or you have booked with us and haven’t checked where we do the course (Cairns Showgrounds) this is not our error and you will not receive any refund* if you don’t arrive on the day of the course due to this error on your behalf.
( * The standard refund policy applies otherwise - provided you cancel with more than 7 business days notice.)

Cancellation by NQ Ride:

NQ Ride Motorcycle Training reserves the right to cancel or reschedule courses due to unforeseen circumstances, and or events (such as extreme weather) beyond our control.
If this occurs, you will be notified by telephone or email and offered to rebook or be issued with a credit for an equivalent course.
NQ Ride is not liable for any claims arising from a course cancellation such as travel or
accommodation, food, fuel or any expenses incurred and offers of a course credit are at their discretion. The credit must be used within three months of the date of issue.
Some cancellations may be late notice (within 24 hours) and this is beyond our control due to living in such an extreme environment where conditions can change rapidly. Our training area is subject to occasional flooding.

Weather:

All NQ Ride courses will run regardless of the weather unless we decide the weather presents an extreme risk (eg cyclone, flooding) to students on the day of the course. In this case we will exercise our duty of care and reschedule the course to the next available date free of any rescheduling fees.

Non Attendance:

If you fail to turn up on time for your scheduled course for any reason, including but not limited to; family issues, sickness, sleeping in, getting lost on the way, traffic issues, work problems, weather conditions, mechanical problems, etc you will not be entitled to any refund or to reschedule, and the total amount of the course fee will be forfeited.

Motorcycle Not Roadworthy:

If you have selected to use your own bike on any Q-Ride course and it is not roadworthy, you will have the option to use one of NQ Ride‘s motorcycles if available. However, if a suitable motorcycle is not available, you will have to reschedule the course at your own cost. No exception can be made.

Student Not Prepared to Ride OR Ineligible for a Course:

If you arrive for a course and you do not have the appropriate minimum PPE (long pants, fully enclosed shoes, gloves, helmet and jacket), or you are under the influence of drugs or alcohol, you will not be permitted to participate in the course. You will not be entitled to any refund, and you will have to reschedule the course at your own cost. NQ Ride reserves the right to decide whether a student is fit to ride a motorcycle or not.
Your Eligibility must be checked and validated by you before the day of any Q-Ride Course - we also send out a final reminder and also ask you to send us a copy via sms the day prior to your course start date.
If you fail to do this you cannot attend the course and will forfeit the fee 100% and be required to book and pay in full again once you have confirmed eligibility. If you have booked and arrive for a course that you are not eligible for, you will not be entitled to a refund and must reschedule the course at your own cost. Strictly no exceptions - this is the law.

Damage Liability:

The registered course participant is 100% responsible for any damage caused to NQ Ride motorcycles, protective equipment and property. Any damage caused needs to be paid for in full within 7 days of the damage being caused. Damage will be calculated on a case by case basis covering the cost of the damage (parts and labour) + 20%.